Refund & Complaints Policy

Last updated: September 29, 2026

This policy sets out the conditions for complaints, returns, cancellations and refunds for purchases made on beninfitaddict.com. Please read it before confirming your order: by placing an order, you accept it.

1. Ebooks: no refunds

Ebooks are digital content delivered immediately by email once payment is confirmed. Consequently, no ebook purchase can be cancelled or refunded, for any reason.

If you have a technical problem accessing your ebook (broken link, unreadable file), contact us: we will send you the file again. This does not give rise to a refund.

2. Items: complaints within 24 hours of receipt

For items (physical products), you have 24 hours after receiving the parcel to send us a complaint (item not as described, defective, missing, wrong product).

After this 24-hour period, no complaint will be accepted.

Any complaint leading to an exchange or a refund requires you to return the item concerned to us.

3. Problems during transport

Check your parcel in the presence of the courier. If the item was damaged or has a problem due to transport, you must report it before the courier leaves in order to get the item exchanged.

A transport-related problem not reported before the courier leaves cannot give rise to an exchange.

4. Cancelling an item order and refunded amount

You may request the cancellation of an item order that has already been paid up to 24 hours after receiving the item. The refunded amount is calculated only on the price of the items, excluding service fees and shipping fees, depending on when you request it:

Cancellation within 1 hour of the purchase being confirmed on the site: 55% of the price of the items is refunded.
Cancellation from 1 hour after the purchase was confirmed, before delivery: 50% of the price of the items is refunded.
Cancellation after delivery, within 24 hours of receiving the item: 25% of the price of the items is refunded. You must then return the item to us.
More than 24 hours after receiving the item: no cancellation is possible.

5. Unsuccessful payment

If your payment is cancelled, declined or fails (insufficient balance, declined on your phone, expired), no money is taken and the order is not confirmed, so there is nothing to refund. You receive an email stating the reason and can place your order again.

6. How to make a complaint or cancellation request

your order number (shown in the confirmation email);
the reason for your request;
for a damaged or non-compliant item: photos of the item and packaging.

7. How refunds are made

Refunds are made within 7 business days of your request, once approved by our team, to the payment method used for the purchase or, for Mobile Money, to the number used for the payment. In line with our AML/CFT Policy, no refund is made to an account belonging to a third party.

Service fees (15%) and shipping fees are never refundable, whatever the reason for the request. The refund percentages above apply only to the price of the items.

For any complaint, email us at contact@beninfitaddict.com